DISGUSTING AFTER SALES SERVICE

On the 18/12/2015 I reported a fault with Telkom's call centre on 10210 that a technician needs to come out and fix the problem with my wifi router which was changed at a store on the 16/12/2015. After numerous calls to them trying to setup the router remotely it was then that they realised that we need a technician to com to our offices as there could be a fault with our line. After countless calls thereafter during December to call centre agents on Monday 04/01/2016 I Asked to speak to management at the DBN call centre and I spoke to the Deputy Ops Manager, Craig Chetty who said he would call me back in an hour. I called back the same day at 12:00am as no call was received and was told that I could not speak to him as I was in the JHB call centre and I did not take his surname so they could not help, Siya then advised that he could help, which he did not. Today is the 07/01/2016 and Craig advised he would call me at 12:00am it is now 12:32pm and no call. I am a business and everything even my printer works with WIFI, I am using my phone as a hotspot to use my email, this is hindering my entire OPERATION!!! WHEN CAN I GET SOME SERVICE??? PLEASE.