DISGUSTING

Dear Telkom Customer Service / Openserve Team, I am writing to formally lodge a complaint regarding the unacceptable delay in the installation of my basic internet package. When I signed up, I was advised that installation would take approximately 7 days. It has now been over a month, and the service has still not been installed or properly resolved. This delay is completely unacceptable and has not been clearly explained at any stage. I have repeatedly been informed that technicians are attempting to contact me; however, this is not true. I have checked my call logs and there are no missed calls from any Telkom or Openserve technicians. I have also already provided a screenshot of my call history as proof. This situation is extremely frustrating and unprofessional, particularly given the lack of accurate communication and repeated incorrect updates. This delay is now directly affecting my ability to work from home. I require a stable internet connection to perform my job, and I am currently unable to do so due to Telkom’s failure to complete the installation within the promised timeframe. I request urgent attention to the following: Immediate clarification on the actual status of my installation Proof of all attempted technician contact (call logs or job records) A confirmed installation date without any further delay This matter requires urgent escalation. The continued delay, lack of accountability, and misleading communication are unacceptable. Kind regards, Carmen Hendricks