Disgusting

<p><br />Hi,</p> <p>I app**** for the above mentioned deal on the 11th July and was debited the full amount of R299.00 on the 18th July. When they done the deal I clearly stated I want to be debited on the 25th of each month. The money went off and when I received the device on the 26th July, I only received a total of 7GB (3.5G anytime + 3.5 night time). I have been calling since day one and no one can help and say what is the next step. I wasted my time calling and following up and no one gets back to me after escalating the issue. <br />I spoke to a manager by the name of Jarrod Pather and Gershwin from the call centre. They both also couldnt help.</p> <p>Gershwin asked me to send him screen shots reflecting the R299.00, this was done already on the 27th July, he said he will get back to me the next day after 1PM. To date no solution to this mess. <br />Now tomorrow is the 7th day, the cooling period is coming an end and I have to deal with this **** service for the next 24 months. It's not worth it. <br />I have been sending complaints on social media (facebook inbox) and i always get an automated response "Hi Devan, The Social Media Special Forces are now recharging! The team will be back to help you with queries from 8AM-8PM Mon-Fri & 8AM-2PM Sat-Sun and public holidays. Please resend your message during our service hours for assistance" <br />Whoever handles the above team have no idea what they are doing and remember i can also write this on your wall. <br />Today Adrian called me, but with no solution. I wasted my airtime calling you everyday just to be told we escalating. I want this resolved today!!!!! you took my damn money.</p> <p>Telkom: ********** 755</p>