RN
Russell N

1 reviews | Active since Oct 2016

13 Oct 2016, 09:51

Disgusting!

<p>I have been a loyal customer of Telkom for around 2 years and have never missed a payment. about 3 months ago my account was suspended because as i wanted to upgrade my package i was told the incorrect amount for the debit order, so when i phoned the accounts department to amend my debit amount i gave them the incorrect amount due to the Telkom employee telling me the incorrect amount. I have now been informed that my account has been handed over and my name is now being threatened with ITC. i am 23 years old, i have not even started life yet and now these people want to restrict my life with ITC. I cannot afford the astronomical amount they want me to pay them because of their mistake and to make it worse theyve added other costs to the bill aswell. Ive sent an E-mail to cancel the account but they kept on adding it up for another two or three months. this is ridiculous. If Telkom wasnt thew only line rental company you guys would go down because of your discusting service and the way you treat your customers.</p>

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Replies (1)
Telkom
Telkom's reply13 Oct 2016, 11:15
Official

Hello Russelljnr14

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our billing team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,