Disgusting 10210 billing service

The operators at Telkom are rude rude rude! They speak over you and they actually shout at you. I am disgusted by the service I have received from the 10210 billing service department. The reason why I called them was because I went into the store over a year ago to cancel all my services. I only did this because I was leaving the country. I was told that all cancellations can only be done online. I quite literally with much difficulty cancelled this (all of it) online. After this I did not check my billing while I was overseas and I felt quite confident this would be cancelled given the cancellation service numbers I received. About 6 months later I was in South Africa and saw I was still being billed. So I walked into a store to query why I was being billed. I went to a Telkom store and they assured me that I had no accounts with Telkom. A full year later, I see that Telkom is still billing me. I phoned the customer service line (10210) to be told the same thing. Then they discovered that they had created 2 profiles under my name and the other one had my account hidden. They insisted that I cancelled all my services except for broadband and that was what I was being billed for. I don’t even know what broadband on it’s own does. The first lady Olwethu assisted me and cancelled the broadband immediately . She then advised that I should call back and put through a claim. Then I called back about 2 weeks later and spoke to the most awful human being. I didn’t even get her name because I was so disoriented speaking to her as she was extremely rude to me. I tried to explain to her the reason for my call and she spoke over me and she actually was shouting at me. She didn’t want to listen to my query and she thought she knew better. She then threatened to drop the call, which she then did. I then tried to call back many times and to no avail. The third lady Nxobisile muted me and didn’t even assist me. Keep in mind that this is now over an hour of being on the phone. I understand that working in a call center is a tough job and you get frustrated clients like me but these ladies really had no awareness of customer service. It’s disgusting. Finally I get through to Bulelani ( forgive my spelling) who listened to me and finally put through a credit query for me. At this stage I am awaiting a response from the credit team. I would like to praise him for his service. Overall, I will never take out another service with Telkom ever again and I urge the rest of you to do exactly the same.