DISGUSTING!

I am utterly disgusted with the service I have received from telkom!!! my ADSL line is no longer working due to the cables have been ****** the technical consultant by the name on Sisonke advised me that they can offer me WIRELESS. The sales consultant by the name of Raheem said that he can migrate me to wireless and read out terms and conditions on the 04/03/2020 and told me that in the next 3 to 5 days I will receive my device, so today I did a follow up on my order 09/03/2020 and I spoke to raheem once again but now he says that my order was decline because I have outstanding amounts telephone number is preowned and advised me I need to call the billing department so that they can update their detailsBUT HOW DOES THIS BECOME MY ISSUE, and when i called i spoke to Sonwabile he said he can only put note on the system and the sales department can assist further, I have not been using wifi from the 23/02/2020 and I am still being billed for it, this issue is not getting resolved, I am going back and forth from the 23/02/2020 it seems like no one can assist me, I just want this to be resolved and provide me with wireless OR JUST CANCEL MY CONTRACT !