DISGUSTED WITH THE SERVICE BEYOND MEASURES

Good day

I went to Vangate mall and did a renewal of my contract. I wasn't advised of the R403. 71 downgrade / migration fee and I'm very furious as I saw this when I logged onto my app last night. I need this matter sorted I refused to pay an amount which wasn't communicated to me after being in a store for more than an hour. I understand the pro data fees and I'm happy to pay that. Please review this as I will take this matter further. I need this matter sorted before my debit order is due. Communication is key and if I was advised it would be understandable but it wasn't. It was a renewal and not a new contract and nobody told me going to a cheaper contract is another couple of 100 rands where instead I could have just canceled the contract and taken it with someone else where I was at Vodacom and they offered me the contract but I said no ill stay with Telkom.

Please attend to this matter urgently and provide feedback. I need this sorted before my payment is due.

I have heard so many bad reviews in general but now I have experienced this myself and I'm literally disgusted.

please attend to this matter asap as I promise I will not this slide. I would like my bill adjusted.

Thank you Josephine Theunissen ***