Disgusted with the Service

Telkom mobile (8ta) is officially the worst service provider. I moved from Vodacom to 8ta for their cheaper data deals and cause they looked quite well set up, but i was so wrong it's unbelievable. I missed a payment, which i was unaware of and after i received the sms to tell me about the missed payment, i called in and asked them to do a double debit. They took the double debit and on the same day of taking the double debit, they disconnected my lines. I called into the call centre to find out why they would disconnect my lines, they told me it is an automatic disconnection. I asked them what i can do and they said i can do nothing, i need to wait 14 days for the monies to reflect. I went into a branch where the staff was as in the dark about their own products as i were. The manager however said to me that it would take 3 days, but once again there is nothing they can do. On the third day i called the call centre again, who confirmed that it takes 3 days but because it is Saturday, no one is working and we will have to wait till Monday. Telkom does not care about their customers, and i will advise anyone against switching over, they sound more irritated with me when i call them.