Disgusted with TELKOMS disgraceful customer care and billing.

In September 2018 our business account was billed for services that were never requested, such as web advertising in the Karoo...we are a George company, we have no need to advertise on the net in the Karoo with Telkom.... The total of these extra services came to R 1 246.60 inc vat. Before this, we even had a mail from Trudon asking us to confirm we wanted certain services, to which I rep**** by mail, as requested, and I also phoned to make sure we did not get billed for these services as they were not asked for or required. But there we sit with these on my bill. I contacted Telkom billing, I have reference numbers for a few calls that never came to anything. I was told to call Trudon and they said they don't deal with billing, I need to talk to Telkom again, I did and so it goes round in circles. I went on to Telkoms Facebook page and sent messages on numerous occasions to which I would get a response asking for details and yet that is all I ever got. No one comes back, no one even tries. So for almost 4 years I have short-paid my monthly account hoping this would draw attention. I have had a few calls asking me why it has not been fully paid, so I tell the story. They hang up and life goes on as normal. This month I have had no call and I came into work this morning to find I have had my phone line and my ADSL suspended!!! It is simple *********, I have just paid the full amount for services I NEVER REQUESTED OR SIGNED FOR just so I can get my lines up... Not only has Telkom *****ed me for money I should not owe, Telkom are now costing me income as my business suffers.... If only I could afford to sue Telkom I would. A disgraceful and faceless company that gives appalling service, back up and billing. When we get fibre I am going VOIP and not with Telkom.