Disgusted with Telkom service

See my email response below to Telkom ------------------------------------------------From: Outbound Query ********** Sent: Wednesday, October 31, 2018 12:39 PM To: Charmaine Rameshar ********** Subject: REF: ********** 47 Good day

You can query with 10210 to assist with the below information required or check on the telkom portal. DSTV explora will need internet connection so that in regards it will be compatible.

Regards Outbound Query

From: Charmaine Rameshar ********** Sent: 30 October 2018 01:08 PM To: Outbound Query Subject: REF: ********** 47 Importance: High

Good Day Telkom Team

Please can you assist me with the questions below I have placed an order and would like to know of the unlimited package is compatible with DSTV connection The above is my REF number , Please can you get back to me as I have been trying your lines today and been on HOLD for + - 15 minutes ------------------------------------------------------------ I have then contacted them and was given and email address which a lady was king enough to assist me with the problem on the system ,she advised me that the intial ref created was no longer valid and she will have to create a new account provided that I send her proof of payment which I did , then she responded ,see below ----------------------------------------------------------- From: Carmel Esmerelle Amos (C) ********** Sent: Monday, December 03, 2018 2:32 PM To: Charmaine Rameshar ********** Subject: RE: PROOF OF PAYMENT C.RAMESHAR

Hi It has been done. New Order no : ********** 81A Thank You ----------------------------------------------------- She has done her part of her job by assisting me , To date Telkom hasn't contacted me regarding my connection of the line but have emailed me email addresses and passwords , This is the first time im dealing with Telkom and the worst mistake as their service is pathetic, I still have no response , I have to keep calling them asking them when they going to connect the line, the people at the Galleria store was so unprofessional and rude as well , I requested for a rabate of my money and they say that they need to send my request to their accounts department for a credit back to me ,I have made the biggest mistake signing up with them , I did this in October and today been the 22.1.2019 I don't have the umlimited line connected , Digusted