Disgusted with Telkom Service

I got a call from sell direct on behalf of Telkom end of August requesting me to upgrade my phone because the contract I had was ending on the 27th of August 2017. I was offered a package for p10 lite Huawei and I accepted the offer made to me. In September I received a cell phone and two days later cell direct called me saying they delivered a wrong phone and that they were making arrangements to collect the phone from me . Cell direct sent company called courier it to collect the phone from my work place and the phone was collected as per their request. I asked cell direct that if I decided that I did not want the phone anymore what was the process and they told me to just advise them if I still wanted the phone or not and I advised cell direct not to deliver the phone as I was not interested anymore and the phone was not delivered as agreed. Cell direct told me to contact telkom and sort out the issues of data I received and I did that.

Beginning of October I got statement from Telkom/ cell direct billing me for cell device I did not receive. I contacted telkom with that regard and my issue was sorted. Yesterday on the 4th of November I received another invoice saying on the 30th of November an amount of 4000 will be debited from my account for device obligation/carryover and for account migration. I am very angry because I do not have the device they are talking about and it is clear they want to ***** from me since they want to debit money for the device I did not receive.

I am tired of Telkom ‘s incompetence and the way they are treating me.