Disgusted with Telkom's help assistants

I am complete astonished that The assistants, supervisors, escalation department and the Telkom media assistants (who contacted me in connection with my Hello Peter reports) that none of these Telkom employees can solve my many problems with my telephone account. This has been going on since September 2015 and the last time I phoned your help center I spoke to Sinouvyo on the 23/12/2015 at 13.hr. she could not help me and told me she would put me through to her supervisor, Phumiza, but her supervisor was busy and Sinouvyo said that Phumiza would phone me back, I gave her my cell number because my land line has been suspended. I am not surprised that she never phoned me back because this seems to be the norm in the Telkom Billing Department. Can anyone advise me how I can find some answers from Telkom? <br> <br> <br>