Disgusted with telkom mobiles pathetic customer service

My cellphone account had gone into arrears due to a mishap on my side in February, it was resolved on and about the 27th March and my line was unblocked. My account remained with the collections department and was not debited for the month of March itself and my line became suspended again. I called the call Centre and was not assisted due to it being a public holiday. I called today 06th April to query why I have not been debited for March and was told my account is still with the collections department and I do not understand why since the account was brought upto date and was not debited on the month end of March, the *********** call Centre agent regurgitated what I asked several times and had no answer for me, I then requested for his manager and was placed on hold, the call Centre agent comes back after 5mins stating the manager is busy and offers nothing but the same bull**** again, places me on hold again for his manager and mind you I am now on this frustrating unprofessional call with no solution or rational explanation for more than 1 hour, being placed on hold yet again so the agent can check what I have just told him yet again, I can not believe the pathetic unprofessional service from telkom. This is unacceptable and I am disgusted with the nightmare of repeating myself for more than an hour to no avail. I will never recommend telkom to anyone because they are unprofessional, lack customer empathy and ***********.after being placed on hold again I gave up and hung up on the agent out of sheer frustration. In future I will take my business elsewhere and have absolutely no interest in renewing any of my contracts with them ever again.