DISGUSTED with TELKOM MOBILE service

I went into the Canal Walk branch to get my upgrade (which i was not informed about) on Saturday 4th April - Salesman Cavan assisted me with the paperwork, but informed me that stock would only arrive on Monday 6th April, i recieved no calls, tried calling several times - NO ANSWER!!! On Tuesday the 7th i decided to go into the branch only to hear they were still out of stock, and would recieve the next day (8th) it is now the 9th and i am STILL waiting on a response from Cavan after 2 emails have been sent. Cavans attitude towards me as a client is very unprofessional and almost as if he doesnt even care. I am SICK and TIRED of TELKOM MOBILE, and am going into the branch this weekend and if my device is still not there i am going to cancel ALL accounts with Telkom and will discourage EVERYONE to switch networks, never in my life have i had such uphill and ill-treatment from staff such as Telkom. I await a response from SOMEONE if they even CARE!!!!!