Disgusted with Telkom mobile

I've currently got 2 cellphone accounts with Telkom mobile on my name, one that I use and one that my husband uses, both costing R600. He has asked me if he can increase his amount of minutes he uses each day which I was fine with. He called telkom, and without my permission from Telkom, they increased it. The cellphone my husband had got ****** which he then reported missing at end of June and never done a simple swop until beginning of September. The month of September, my bill came to approximimately R2200, which I then went to into Telkoms branch to query. Apparently, the cellphone my husband was using masteriously bought a R1131 data bundle, again without my consent. I logged a case with Telkom which I then received an SMS saying that the case was resolved. I called the number on the sms and waited half an hour each time without any luck getting through to them. I then logged another complaint that I couldn't get through to them and still, no response. Normally when going into Telkoms branches, one can't do anything qith I'veout an ID document, yet, when I as the owner of the account gets no notification or authorisation from Telkom to amend or add anything to the contract amount. How does than even work. I am extremely disgusted with Telkoms 'service' and I do not recommend anyone to take contracts out. Once my contract is finished at the end of this year I will not renew my contract with them and go elsewhere instead