Disgusted with Telkom and Frogfoot

Absolutely terrible service. No internet/wifi or landline for 6 weeks due to damaged cables by Frogfoot - NOT one person from Telkom contacted me to assist me. I have Iogged various queries. I have been to the Baywest mall Telkom office for assistance - 3x already. Is Telkom going to reimburse me? They expect me to pay for an account that is NON EXISTENT. I have paid quite a bit for data for study purposes, etc. I have been a loyal customer for 30 odd years but no one cares.....