Disgusted with Telkom

Frustrating I received our Telkom account three months ago and noticed that we had a service added for fibre and uncapped data.. It was never requested by ourselves..loads of frustrating calls with no success I got a call from a Telkom employee last month that he would sort it out..And that this months account would not have the fibre etc and we would be credited for the incorrect charges. Should I be supprised that this months account not only still has the uncapped fibre but a new subscription.. Our Telkom account has gone from R1800.00 per month to over R3200.00.. Shocking/ Disgusting service from another Government entity.. their employees are useless and don’t seem to care..