Disgusted with Telkom

I phoned Telkom in February to cancel a phone line of one of my businesses as I was closing the shop, as well as cancel the adsl line of my other business. The person I spoke to , instructed me to just send an email to them with a copy of my id , to request the cancellation to be done. I now realise this was never done , so when I phoned again I was informed I need to go online , register and can only cancel online and that it will take long. So now I am paying for a service I am not using. Very disappointed