Disgusted with Telkom

I am unable to log onto my cell banking on the Telkom Network. When I called in to query, the consultant advised me that I need to have air time in order to do so. I advised that cell phone banking with standard bank, no airtime is required to log on. and besides on my contract im not allowed to purchase airtime. so she then advised me I need to increase my spend limit. which is *******! why do I need to increase my bill with Telkom in order to access my cell phone banking which is supposed to be free. this is absolute *******. Telkom is inconveniencing me as a client and not ALLOWING me to make sure of my cell phone banking unless I increase my spend limit with them. this is financial *********!