DISGUSTED with Telkom!!!!!!

DISGUSTED with Telkom. I am switching from a different service provider to Telkom. I have been struggling to get my Telkom account up and running for TWO MONTHS. It was supposed to be sorted out by 1 November 2018. It is now the 26th of November and I still don't have an account. They offer ZERO ASSISTANCE, when I phone I cannot speak to the woman who did the whole transaction - SURAYA SOOBRATHI (Senior Associate-SMBS Inbound), ********** She also do not reply on emails I have sent. I waited last week to receive my Sim Card as told by Suraya I would have received it on 21 Nov and it didn't happen. I phoned again and was informed that it would be delivered by Courier It and the delivery was scheduled for today (26 Nov). When I phoned Courier It today, they now said that they gave the parcel back to Telkom last week Tuesday 22 Nov because Suraya's paperwork was incomplete. WHY WAS I NOT INFORMED???? I have been trying to reach her but could not get a hold of her. This I unacceptable and will not advice anybody to switch to Telkom.