Disgusted with Telkom

My problem with telkom goes back to September 2017 as an ongoing problem. to this day my problem is not resolved. my complaint regarding misrepresentation from Telkom's side still remains an issue which Telkom cannot do anything about. There are no video and audio footages available from the Telkom store to warrant my complaint, further to that, the store manager blatantly **** to the regional manager that i demanded a new cellphone, which was absolutely not true because i specifically requested a cancellation on my contract. Telkom cannot even provide me with proof of the conversation between the store manager and myself!! i have since requested a cancellation again, around a month or 2 ago, and to date my contract has not been cancelled for 2 reasons: 1. the lady who i spoke to at cancellations has not provided me with the documents as she said she would, until i had to request them again. 2. she did not inform me of a (termination fee) which i was surprised to see on the letter when finally received. she provided me a quotation figure over the call, which i understood to be the entire amount. i am currently having an investigation done into the call made to me by the lady on that specific day. (which i expect they will say that they cannot get a recording of the call)

Suffice to say i am at my wits end with telkom and i ask for this to be resolved asap.