Disgusted with Telkom

In July 2017 I had a contract taken out with telkom for wi-fi that was R150.00 pm,for 5 gigs day data n 5 gigs night surfer.In August I got my first statement that said I owe R773.65.I called telkom the first week of August only for the manager Mr Naathi to tell me he will pull out the recordings and get back to me He also said that they will cap it for me.Nothing was capped or stopped. On the 17th Aug I called telkom again spoken to Tobela said dat I have to wait for the managers call.and dat nothing was capped but managed to get a case no which is ********** 1.on the 4th of SEptember I called telkom yet again to find out wats happening n that I have a second billing.Thanadalaani said to me that,they will get back to me.and when they call me I should report the second billing.on the 21 September I spoke to a Lindelwe who said that they r still busy will call me by the 25th September.no call back.I called on the 28 th September spoken to Oconor.said I must wait 24 hours manager will call.while waiting my acc was debited again on the 30 September for n amount of R649.00.In one of the calls dat I made to tellkom I did say that if no one gets back to me I will inform hello Peter.Even the ombudsman.the lady said dat I should not do dat they will get back to me.please advise as to how I can go about doin this.the recordings will prove that the lady sold me a wi _fi dat was on promotion for R150.00.She did not tell me I need to cap it or set a limit on it. I need help as I'm a single mother and the extra they are deducting is food money. Every time I call I hold on for ever and it costs money. Help please