Disgusted with Telkom

We installed a new ADSL line in our Directors flat in CT. When they got there the 4 meg line was so slow they couldn't work or download an attachment. I reported it and received an email confirmation. I phoned again the next day to follow up and was told the email sent to me is not a Telkom response. it is in my inbox !! I then got another reference number. I followed up daily to no avail. meanwhile the Directors spent thousands buying data and sitting up until 12pm at night preparing for urgent meetings as they run a multi million rand company. I finally escalated the matter to floor manager Tyrone Naidoo. He made more empty promises than I have ever heard in my life. The matter was reported 1 1/2 weeks ago and nothing was done. I was told that a technician had been assigned. Then I was told one wasn't assigned. I spent over seven hours on the phone trying to get this matter resolved. I have sent numerous emails and phoned daily and I get the same answer there is a fault logged. We are being charged for this disgusting service. Disgusted and frustrated