Disgusted with service of "world class" provider

<p>Good day,</p> <p>I am totally and utterly disgusted by the pathetic service I have been receiving from Telkom after being a loyal customer all these years!</p> <p>The above mentioned escalation reference ********** 1 has still not been sorted and I PHYSICALLY WENT INTO STORE 12 FEBRUARY TO ADVISE THAT I DO NOT WANT MY CONTRACT RENEWED AND WISH TO BE SWITCHED TO PRE-PAID A WHOLE MONTH BEFORE MY CONTRACT EXPIRED [12 MARCH].</p> <p>I especially asked Loyiso at N1 City Telkom Store if he is sure that I do not have to sign any paperwork and he said it is not necessary as he had updated the system already and that the switch would automatically occur on 13 March.</p> <p>It is now 6 June and once again Telkom has debited my account for contract amount and I am absolutely furious!</p> <p>If this is not sorted today, I am going to ICASA to lay a complaint and will not be leaving the matter as it is as I have seen I am not the only one Telkom is swindling in this manner.</p> <p>IT IS NOT MY FAULT THAT AN EMPLOYEE FAILED TO DO THEIR JOB CORRECTLY SO WHY SHOULD I AS A CUSTOMER HAVE TO WAIT MONTHS FOR AN "INVESTIGATION" TO BE CONCLUDED AS IT IS AS SIMPLE AS TO SWITCH MY NUMBER TO PRE-PAID.</p> <p>Nadia Samaai</p>