DS
Debbie S

1 reviews | Active since Jan 2016

16 Feb 2016, 14:11

DISGUSTED WITH SERVICE

Transfer of line requested 11.0.2016 for 31.01.2016 but was cancelled immediately by Sibiya, I called to find out what had happen and was told it was a mistake and that it could not be un done, then was told the new line would be installed 18.01.2016 and that was cancelled due to technical issues and re booked 08.02.2016 and when technician did not arrived I called to find out that the appointment was once again cancelled, keeping in mind that no communication to us was given at all, when I called on 15.02 to confirm installation for 16.02, I was told that all technical issues where resolved and installation would take place, At 12h37 on the 16.02 I called to find out why no installation was done and was told that no technician was booked (spoke to Thabo). I was given technical telephone number *** and is always busy. WHAT KIND OF SERVICE HAS TELKOM BECOME. <br> my parents are in their 80's and do not know much about cell phones and depend on the land line for children over seas. I see Telkom have no compassion for their patrents any more. HIGHLY DISGUSTED. REF ***

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Replies (1)
Telkom
Telkom's reply16 Feb 2016, 14:28
Official
Hello ****py88,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM201374

Regards
Luleka
Telkom Social Media Team