DISGUSTED WITH PATHETIC AND WORTHLESS SERVICE

EVEN A RATING BELOW NEGATIVE IS NOT SUFFICIENT FOR THE PATHETHIC AND USELESS SERVICE FROM TELKOM AS IT SEEMS GETTING A LINE TO BE ACTIVE AND WORK REQUIRES MONTHS TO DO, IF THAT IS EVEN POSSIBLE THESE DAYS. ABSOLUTELY DISGUSTED WITH THE LACK OF SERVICE FROM TELKOM AND THEIR CALL CENTERS. HAVE REQUESTED TO GET MY OLD NUMBER FROM 27 SEPTEMBER BUT TELKOM ONLY PROCESSED IT ON THE 11 OCTOBER. SINCE THEN GOING BACK AND FORTH TO YOUR CALL CENTER WITH NO JOY AS NO ONE SEEMS TO KNOW WHAT THEY ARE DOING OR EVEN WILLING TO HELP. THERE IS A STANDARD RESPONSE OF "WE ARE AWAITING BACK OFFICE TO CLOSE THE ORDER WHICH TAKES 24-48HRS". HOWEVER IM HEARING THAT SINCE SEPTEMBER AND IT SEEMS TELKOM OPERATES IN ANOTHER TIME ZONE AS MORE THAN 3 WEEKS HAVE PAST BUT THEIR 24-48HRS HAVE NOT PASSED. ALL THEY DO TO ACT AS IF THEY ARE WORKING IS GIVE YOU REFERENCE NUMBERS WHICH STAY IN PENDING STAGES. HAVE BEEN GIVEN REFERENCES ********** 31A, ********** , ********** 2 & LATEST ********** . NONE OF THESE HAVE BEEN CLOSED BECAUSE IT SEEMS NO ONE KNOWS HOW DO TO THEIR JOB OR WHAT IS HAPPENING. HAVE SPOKEN TO VARIOUS CALL CENTER AGENTS SHOBA, CLINTON, WELILE/NELIWE, LWANDO, RYAN, LINDIWE TO NAME A FEW WHO HAVE ALL SAID THE MATTER WILL BE RESOLVED AND THEY WILL GET BACK TO ME BUT, NO SURPRISE AS NO ONE HAS DONE THAT. SPOKE TO A LADY SPUMELELE ON THE 31/10 WHO SAID SHE HAS MADE THE SERVICE ACTIVE BUT IT IS STILL NOT WORKING. DOES ANYONE ACTUALLY KNOW WHAT THEY ARE DOING AT TELKOM OR IS SERVICE DELIVERY NO LONGER A PRIORITY??? I HAVE EVEN SENT EMAILS TO ********** AND THE COMPLAINTS DEPARTMENT VIA TELKOM WEBSITE BUT ALL YOU GET IS THE ACKNOWLEDGEMENT EMAIL BUT NO FEEDBACK OR RESPONSE. DIFFERENT AGENTS GIVE DIFFERENT STORIES BUT NO ONE CAN GET TO THE ROOT OF THE MATTER AND SOLVE THE PROBLEM. GOING ROUND AND ROUND BUT PAYING EVERY MONTH FOR NOTHING. AS I CALL TODAY, WHICH HAS BECOME A REGULAR ACTIVITY, IM TOLD THAT AT THE TECHNICAL SIDE THEY CANT DO ANYTHING AS IT IS ON THE SALES SIDE WHICH THEY NEED TO SORT OUT. BEING SENT FROM ONE DEPARTMENT TO THE OTHER WITH NO ONE TAKING OWNERSHIP OR ATTEMPTING TO SOLVE THE PROBLEM. THE ERROR SAYS " THERE IS NO ESP INFORMATION FOR THIS DN". IF THAT ERROR IS COMING UP IT SURPRISES ME THAT NO ONE CAN RECTIFY IT WHICH IS THEIR JOB BECAUSE YOU OBVIOUSLY DONT EXPECT THE CLIENT TO DO THAT. THIS IS REALLY FRUSTRATING AND GETTING TO THE POINT OF CANCELLING THE SERVICE WHICH IM SURE TELKOM WONT WORRY ABOUT AS THEY DONT CARE ABOUT THE CLIENTS. WILL THE MATTER EVER BE RESOLVED OR SHOULD I APPROACH THE OMBUDSMAN TO GET SOME RESPONSE FROM TELKOM??????????????????????????????? I WONT BE SURPRISED IF I DONT GET A RESPONSE AS THAT HAS BECOME PRACTICE FOR TELKOM NOT TO REPLY