Disgusted with LTE WIFI Product & Service
<p>about 8 months into my contract Telkom cuts my WIFI. Upon querying they advised I hadnt paid for 2 months! After emailing proof of payment I waited almost 1 month for this query to be resoved (with many calls being made). Telkom then switched on my WIFI the following month without advising it is on. This is when I queried why I wouldnt get a credit for the month. Subsequently I received an sms to rate their service an nothing else. To crown it all they are now choking my line!! It is so frustrating. My LTE WIFI seems to be chugging along at 1mb per sec and keeps disconnecting me from internet and I am only one person on the wifi. When my husband comes home at night he cannot use the WIFI at all. Frustrated no end</p>
Good day Adila,
Everything seems to be fine with your account, you are not capped or throttled.
Should the same problem persist, please do a speed test and send results together with the below information to ***
Physical Address:
Device:
Time of day problem occurs (if not all the time):
When did the problem start:
Regards,
Busi
Telkom Social Media Team
Good day Adila,
Everything seems to be fine with your account, you are not capped or throttled.
Should the same problem persist, please do a speed test and send results together with the below information to ***
Physical Address:
Device:
Time of day problem occurs (if not all the time):
When did the problem start:
Regards,
Busi
Telkom Social Media Team