Disgusted with Lee-Ann consultant at Gateway branch when trying to cancel my 24 month Contract.

I would not rate the service a 1 - i had called the customer service, who advised that i needed to go into the store to cancel. I went into the Telkom Gateway branch on the 01 February 2019 - who i spoke to Lee-Ann ( an indian consultant). At my entrance of my arrival when walking up to the counter for assistance. This consultant was already irritated, and all other consultants was occupied with customers, and she did not look impressed to assist me as she needed to capture. So i advised the consultant that i am due to cancel my contract and was directed through, without even taking my id or checking on the system says that i have to wait 10 / 11 days then i must come in and she will cancel, My request to cancel to prepaid and move the number to my other contract. I was not very happy with the manner she spoke to me, but i was pleased with the information provided and took it for granted she gave the correct advise. As she clearly repeated a numerous amount of times, that i would not need to give 30 days notice period. During the week, last week by the 06th or 07th i stand to be corrected, i went in to purchase a prepaid sim card and to my suprise Kirschen Moodley her collegue who assisted me with opening the Telkom contract was there. He told me i could cancel with immediate effect - He did not mention anything about paying in any cash cause i am on my 23rd month and it was a few days to my 24th month. Due to the reason i was rushing i did tell Mr Kirschen Moodley that i would return to cancel with immediate effect. On Saturday the 09 February 2019 - To my dismay i had to been seen to by Lee-Ann. Her first impression and as she opens that black filty mouth of hers, she was rude. I explained to her that i was advised i could cancel my contract with immediate effect as i was told by Kirschen and i dont have to wait for a few more days. She rudely told me that nothing is immediate and it will be in a couple of days. I laughed it off, and said maybe it would take 24/72 hours to update but i mean i dont have to give 30days notice or wait 10/11 days. This consultant rudely told me that i have to wait till the 14 February 2019 to cancel- which is the four days and if i cancel i will pay a penality of R400- all because i wanted to cancel. This consultant did not bother to check the history of my profile, i am paying for two contracts, and the reason i want to cancel the first one, is because i lost the phone, and i am paying for something i do not have. The consultant was adamant in not assisting me and that i have to wait. What the consultant failed to realise that i have two sisters, which if she did research would have known that we purchased our phones around the same time, a one week difference. They were able to cancel their contracts on the 02nd or 03rd of February 2019. They received a statement where they only paying the R159 for the phone and not for the data. They did not give 30 days notice or have to wait for the 30 days or term to be exact. Imagine that i have the exact same contract i did the exact same process, yet my bill is R252 - My contract ends and i still pay for the benefits that i will not get on the first. The funny thing is i never disputed the amount that needs to go off. I am very disgusted with the consultants attitude, and her rudeness, and when i walk into the store there after that useless piece of ******* has the decency to roll her eyes at me. I did not provide her with the training or the product information she lacks. She clearly needs to go for on an attitude management course and needs to fix herself. I paid my contract faithfully for 24months, she did not contribute to that. She is not my family or friends, and i would never tolerate immature 5years trapped in an over grown 50 year old body. She looks 50 years to me. She thinking that i am just another customer, was a foolish mistake. I will be taking my time to post on every social media and every complaints platform, as i find her very rude an appalling to begin with. She was friendly to a person who just signed up for a new phone, but was so rude cause i wanted to cancel. The idot needs to understand i wanted to cancel to take a contract on a route deal but because of stupidity she lost a sale in the process, and because of her i will be working endlessly in the next couple of months to take my business to a provider that values their staff, and not just cheap on deal. Customers complain numereously about Telkom Service - and Telkom owners does absolutely nothing about it. Some of their staff like Lee-Ann is 100 % useless and needs to be unemployed. Maybe then it would make sense to her that i have faithfully paid my 24month Contract. Not missing a payment. My assistance that i required was simple: Cancel the ********** - then transfer the number to the ********** . Then i want to keep the ********** number on prepaid.

The consultant at PTA Head office Zandile understood and advised that it is possible to do. However, i need to go to the branch.

********** 579 - was opened on the 12/02/2017 and as of today 12/02/2019 is my 24months. I would like to cancel this bill with immediate effect and i am getting no assistance, as they want me to pay for March 2019 as well. This is ridiculous cause i ran into the branch so many times and they sit there and do not assist. There is no contact number in the branch in which i may call. They refuse to give even the manager or complaints email so i can escalate this rude consultant. Apparently - Hello Peter is the only place to log your complaint, so Telkom allows staff like Lee-Ann to treat paying customers like ****. Imagine how i feel.

I am very disgusted and disturbed at Lee-Ann Consultant at Gateway branch. She requires a physical and an attitude make-over.

I cannot get a hold of Kirschen Moodley - who is brilliant we had our mis-communications which was clarified because respect is what he holds and offers out. I would like him to give me an urgent call when he is in to assist with the below, and i should not be liable for another month contract, then i believe Lee-ann needs to pay for it, cause she refused to do her job.