Disgusted & Very Dissapointed

<p>I have been a telkom customer for 5 years now and I have been paying my account fathfully...... On the odd months due to unforeseen reasons I could not pay I have made up for it the very next month paying a double bill as well as the penalties charged due to a returned payment. Telkom has gone and added additional charges to my account that I did NOT authorize and I have payed it so that I can qualify for my upgrade..... I went on Monday to do my upgrade and apply for a additional voice contract on my existing profile only to hear today that I was not approved due to a payment not made in January (Which was double and penalty in Feb PAID) I paid 7X more than usual in May in order to get my upgrade and yet they did NOT approve my applications.... I am highly upset with the pathetic service I have received thus far and this after I have recommended Telkom to ALL my friends and Family who has made the switch. WHY SHOULD I STILL KEEP MY BUSINESS WITH TELKOM OF THIS IS WHAT THEY DO TO CUSTOMERS????? Could Telkom PLEASE step up and explain to me why I have to have such terrible service after I have been a loyal client????</p> <p> </p> <p>Excuse is I am now on a trial until I have paid my account in June 2017</p>