DISGUSTED SERVICE - TELKOM MOBILE

<p>TELKOM -I am so fed up with telkom and their incompentency!! 2 months ago one of my contract phones were ******, I immediately contacted the call centre and was advised that I could go to the nearest telkom store and take out an early upgrade, which I did. the consultant at Westgate who assisted advised us that we could do the early upgrade and we had an option to pay the other device off, which we agreed to do. all paperwork sorted received device... hell breaks loose, I get my invoice the following month with a bill of R10945.41- I immediately contact customer care and log my dispute about the invoice- from 1st June this has been going on. I reversed the payment as this was not what was agreed- a case number was given and advised that billing would give me a call. 2 months later with the following case numbers, ********** 4, ********** 2, ********** 2, ********** 9, ********** 2. I have called customer care line almost every day and everytime was informed that the query will be escalated - in the meantime I have been receiving threatening sms that my service will be disconnected (which they now had the audacity to do), and despite sending me an SMS that the subscription has been sorted out I need to go to the store, which I did, however they could not help as I was advised that billing needs to sort out and arrangement. I was again on the phone for 51 minutes with the call centre and eventually asked for a manager, spoke to a lady by the name of Zulpha who advised that 8ta is the only one that can contact me for payment arrangements, to which I am still awaiting a call. have spoken to the following consultants and all had different stories, Uzavier, Tabi, Simangaliso, Josephine, Lebogang, Vasco and Thulane. I am still awaiting for someone up to day to call me from billings or accounts to make arrangements. I however received an email from the store advising me that the regional manager says to "tell the client that we can offer her a 5 months payment arrangement over and above her subscriptions". If she accepts, her line will be activated. this is bull**** as I feel that this is a slap in the face as I was informed that I could pay this off for the duration of the contract. I WANT SOMEONE SENIOR TO HAVE THE DECENCY TO RESPOND TO</p>