Disgusted Service from Telkom

Telkom is utterly pathetic. An agent at the canal walk centre who now no longer works there went on my account and ***** on my account, my contract were close to an end and i wanted to settle just to find out the settle amount would be R5000 for a contract i took out in 2019 according to their system I took out this contact in Jan 2024, I contract I never signed for nor received a device in fact the device this agent went an took on my account was discontinued already. Case and everything was done case were closed and resolved just for them to now suspend my line and tell me I must pay R5000. For two weeks I am battling with Telkom to get my line opened 5 *********** agents and Managers who does not evens have the audacity to call back when a call back has been requested. This is absolutely disgusting service from Telkom. Our accounts are not safe as their agents can just log onto our accounts and do as they please there is no security safety measures when it comes to our accounts. My account is still suspended. The last agent just dropped the call on me. Utterly disgusted with telkom!!!!