YA
Yumnah A
1 reviews | Active since May 2016
20 Sept 2018, 18:19
DISGUSTED SERVICE
Good Day
A call was logged on saturday regarding a faulty line to date we have received no further feedback. I jst called 10210 and was told the called that was logged its at the testing centre. A technician came out on tuesday an yesterday but no further update was received . Im sure by now they should no what the issue is . Nobody can give me constructive feedback or even a turnaround time. I find the service really pathetic as its almost saturday again an we still sitting with a faulty landline an without wifi service . I would really appreciate a response because thus far i received generic responses. How do you expect your customer to have confidence in a consumer that doesnt deliver them service they deserve . I wouldve understood if the fault was on my side but its not . Am i still expected to pay for the time period our service was out of order .
Urgent response will be appreciated
Regards
Helpful (0)
Replies (5)0
Replies (5)YA
Yumnah A's updateReviewer Update
27 Sept 2018, 17:40still no feedbak received from telkom after being without internet for a entire week. suddenly on tuesday the 23rd septemeber telkom had a lightbulb that went on an was able to restore our service an to date couldnt let us know why they were not able to do it to 3days after we reported the fault. no feedback was received aafter i ask for a full report on the progress as things just didnt make sense to date nothing received only a folow up call
YA
Yumnah A's update27 Sept 2018, 17:40
Reviewer Update
still no feedbak received from telkom after being without internet for a entire week. suddenly on tuesday the 23rd septemeber telkom had a lightbulb that went on an was able to restore our service an to date couldnt let us know why they were not able to do it to 3days after we reported the fault. no feedback was received aafter i ask for a full report on the progress as things just didnt make sense to date nothing received only a folow up call
Telkom's replyOfficial
06 Oct 2018, 10:41Hi Yumnah
Thank you for making a contact with us and we do apologize for the inconvenience caused.
May you please provide us with your ADSL number for further assistance.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply06 Oct 2018, 10:41
Official
Hi Yumnah
Thank you for making a contact with us and we do apologize for the inconvenience caused.
May you please provide us with your ADSL number for further assistance.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
YA
Yumnah A's updateReviewer Update
06 Oct 2018, 12:43Hi Telkom
the number is ********** 895
the line was restore but im still waiting on feedback regarding the line if it was a temporary service that was place in or a permanent . the technician was suppose to come back to us on the 25th september but never did. I spoke to telkon thrice this week to ask them for feedbaack from the technician but still didnt get any response
YA
Yumnah A's update06 Oct 2018, 12:43
Reviewer Update
Hi Telkom
the number is ********** 895
the line was restore but im still waiting on feedback regarding the line if it was a temporary service that was place in or a permanent . the technician was suppose to come back to us on the 25th september but never did. I spoke to telkon thrice this week to ask them for feedbaack from the technician but still didnt get any response
YA
Yumnah A's updateReviewer Update
25 Oct 2018, 19:21Once again im struggling with telkom regarding a call i logged even though i received no response to my previois complain i lodge i still had hope that telkom at least have their customers best interest at heart but i guess that was to much to ask.
new request logged with telkom yesterday unable connect to our wifi only to sent frm pillar to post again . Having to take time out from your busy schedule at work to constantly call for an update. Just to be told this evening that your call has been closed an it needs to be relogged . Although i understand the fact that their is turnarounds does telkom understand that at the end of the month we get our bill we not able to complain about a service that was not working for x amount of days .
I doubt that TELKOM cares but i guess letS GIVE THEM THE BENIF OF DOUBT AN SEE IF WE GET IT RESOLVE BEFORE THE WEEKEND
YA
Yumnah A's update25 Oct 2018, 19:21
Reviewer Update
Once again im struggling with telkom regarding a call i logged even though i received no response to my previois complain i lodge i still had hope that telkom at least have their customers best interest at heart but i guess that was to much to ask.
new request logged with telkom yesterday unable connect to our wifi only to sent frm pillar to post again . Having to take time out from your busy schedule at work to constantly call for an update. Just to be told this evening that your call has been closed an it needs to be relogged . Although i understand the fact that their is turnarounds does telkom understand that at the end of the month we get our bill we not able to complain about a service that was not working for x amount of days .
I doubt that TELKOM cares but i guess letS GIVE THEM THE BENIF OF DOUBT AN SEE IF WE GET IT RESOLVE BEFORE THE WEEKEND
YA
Yumnah A's updateReviewer Update
16 Jun 2020, 16:16Hi Telkom
Since the 20th May 2020 i didnt receive any feedback yet.
My fault was logged with a reference :***
However no feedback was received had to do a speedtest was done sent the results and.then was advise the fault was logged Great i was hopefull.
I have following up messaging but to date no update or even a courtesy message or call to give me an update .
Yet every month we expected to pay for a ****py connection if we dont pay the line gets disconnected as easy as that no questions ask but hey the minute u logging for a fault absolutely no response or feedback .
This is nicest i can be an if we continuing experiecing the same issue i dont know for how long i can still be nice.
I previously also had the worst service from telkom yet we still using you as a provider bit what does loyalty mean absolutley jack right
Is anyone even interested an dont get me wrong i understand due to the pandemic you might be short staff an have limited amouby of people working but does explain the no interest no response to a loyal customer?
Since the 20th May 2020 i didnt receive any feedback yet.
My fault was logged with a reference :***
However no feedback was received had to do a speedtest was done sent the results and.then was advise the fault was logged Great i was hopefull.
I have following up messaging but to date no update or even a courtesy message or call to give me an update .
Yet every month we expected to pay for a ****py connection if we dont pay the line gets disconnected as easy as that no questions ask but hey the minute u logging for a fault absolutely no response or feedback .
This is nicest i can be an if we continuing experiecing the same issue i dont know for how long i can still be nice.
I previously also had the worst service from telkom yet we still using you as a provider bit what does loyalty mean absolutley jack right
Is anyone even interested an dont get me wrong i understand due to the pandemic you might be short staff an have limited amouby of people working but does explain the no interest no response to a loyal customer?
YA
Yumnah A's update16 Jun 2020, 16:16
Reviewer Update
Hi Telkom
Since the 20th May 2020 i didnt receive any feedback yet.
My fault was logged with a reference :***
However no feedback was received had to do a speedtest was done sent the results and.then was advise the fault was logged Great i was hopefull.
I have following up messaging but to date no update or even a courtesy message or call to give me an update .
Yet every month we expected to pay for a ****py connection if we dont pay the line gets disconnected as easy as that no questions ask but hey the minute u logging for a fault absolutely no response or feedback .
This is nicest i can be an if we continuing experiecing the same issue i dont know for how long i can still be nice.
I previously also had the worst service from telkom yet we still using you as a provider bit what does loyalty mean absolutley jack right
Is anyone even interested an dont get me wrong i understand due to the pandemic you might be short staff an have limited amouby of people working but does explain the no interest no response to a loyal customer?
Since the 20th May 2020 i didnt receive any feedback yet.
My fault was logged with a reference :***
However no feedback was received had to do a speedtest was done sent the results and.then was advise the fault was logged Great i was hopefull.
I have following up messaging but to date no update or even a courtesy message or call to give me an update .
Yet every month we expected to pay for a ****py connection if we dont pay the line gets disconnected as easy as that no questions ask but hey the minute u logging for a fault absolutely no response or feedback .
This is nicest i can be an if we continuing experiecing the same issue i dont know for how long i can still be nice.
I previously also had the worst service from telkom yet we still using you as a provider bit what does loyalty mean absolutley jack right
Is anyone even interested an dont get me wrong i understand due to the pandemic you might be short staff an have limited amouby of people working but does explain the no interest no response to a loyal customer?