Disgusted Service

Manual payment made on Telkom account 23rd July, Telkom debits the exact same amount of R1500 on the 25th July. Its been six days of calling Telkom everyday asking if they can please do a refund because i cant afford to pay R3000 in one month on a telkom bill, i wont have food money. Everyday someone told me oh the payment doesn't reflect so you cant get a refund. then the next one says oh there's a payment but its with collections. Finally after 6 days the last person tells me Mrs Fortuin you not gonna get this money back, by the 10th of August it will move from Collections to your profile then we log a refund that takes approximately 14 days which means your normal debit of the 20th August will go off using this refund (R1500) and maybe Just MAYBE if there is change left, you will get that refunded. WOW. Shocking, i was in shock, after days of different stories. So my family must suffer now because internal processes cant be changed to accommodate a family who doesn't just have an extra R1500 laying around. I will never ever recommend Telkom to anyone ever... and if only i had the money to get out of this contract with them i would.