Disgusted ! No service

I app**** for an ADSL premium package and was contacted twice to arrange an appointment and to confirm the appointment for today, I app**** for leave as the technician was due to arrive at7am it is now 21:29pm and no word from Telkom. I obviously spent the entire day calling and holding on only to be told that someone is on their way! Well this person is definitely not here. I got into my car and drove to a store in canal walk only to receive shocking service from a lady who has no client service skills or empathy, she actually got me more irate by her lack of client service, according to her Telkom does not have contact details or email addresses for their managers. I want this deal cancelled and a full refund of my time and effort (leave day) as well as phone bills I will copy this complaint to every social media platform available so Telkom does not get away with this type of service.people need to know what they are in for when dealing with your brand.full day wasted!