DISGUSTED - NO DELIVERY AFTER TWO WEEKS

Online orders in this day and age are easy, joyful and convenient - NOT when it comes to Telkom and DSL Telecoms, We placed an order with Telkom online for an awesome offer and we managed to get everything done and submitted, On the 4th of august we received an mail at 06:45 advising that our order had been loaded and we can expect delivery within 2 - 3 working days. By Tuesday while constantly checking on Courier Its website to find that the waybill number received doeskin exist at all - I called Courier It on the 8th to query - a very nice gentleman advised that Telkom had not yet supp**** them with a package yet. I called DNS Telecoms to be advised that Telkom had a whole week stock take the previous week and there were delays with the parcels being given over to Courier It - now don't get me wrong I understand that things happen so - we waited and on Friday 11th of August I followed up on Courier-its website still nothing - so I got in contact with Chantel from DNS Telecoms, to only be told she will follow up and get back to me. While awaiting her response I decided to get in contact with Telkom myself and spoke to a Sonin - when I asked to cancel the delivery we want to collect in store was advised not possible but also advised that the order is being held back for being incorrectly loaded - but that it will be escalated and I must send a mail with everything and very apologetically told me this should have been delivered a long time ago. I sent the mail - with no response .... no surprise there - so Yesterday I check the tracking number again on courier-its website no response - decide to give it another day and LOW AND BEHOLD TODAY Still nothing..... I phone Telkom this morning and speak to a Michelle - 09:43 to be told the id number doesn't exist on the system the Order ID number doesn't exist AND that the Telkom Order number won’t help either - there is NO Record of our order on their system - I ask her to put me through to a manager - who "conveniently" just stepped out of the office ..... I worked in a call centre and I understand how things work there you have to try and assist the customer telephonically as far as possible only dire situations are to be handled by a manager.

I have been waiting TWO WEEKS for an 2 - 3 working day delivery online order.

Why is this becoming MY problem when in fact this should be of utmost importance to Telkom.

I will not pay new pricing for the package that was ordered in JULY and halfway through august still not received - what kind of customer service are you "proud of" ****ing your customers off - losing them one by one with what you call "service"

I expect only a manager to call me back to get this resolved as soon as possible - but I guess I am asking for a little too much right??