DISGUSTED NEW CUSTOMER

I moved 30 Jan 2015&from the first week in Jan I have been trying to have my address changed, and my line moved from the one address to the next. I have tried calling Telkom everyday for almost 2 months. on average I spend up to 3 hours a day on hold trying to get hold of somebody.eventually somebody took my query the 2nd week in Feb and I received a ref number and stated somebody would contact me to make arrangements to install my line, I waited for a week then visited the Gateway branch & was told that I had a booking for the 24th Feb & I will be contacted the 23rd to confirm a time nobody called & called again today 24th when I get transferred to the dept that does transfers I get told it is a technical issue, bare in mind I am already on hold for 32 mins, I get put on hold for a further 30 mins, the guy I speak to cant pick anything up on my name and is asking me for my new number which I did not receive as yet, he then tells me he is transferring me again.i disconnected the call. I have paid my premium for the month in a credit and still no service which is disgusting. I want this sorted out now and I want to be refunded or credited my premium for the month not used.