Disgusted is an understatement!

<p>Contacted telkom the 24/05/2016 to get a landline in my house, aswell as uncapped Internet. After an hour and half of constantly repeating myself, cause the lady doesn't not understand that I stay in a complex. She said everything is good. And I will get an sms, then I need to pay the installation fees. </p> <p> </p> <p>So I got a sms and went to the telkom branch in Cresta, stood in a queue for 20mins just to find out that my order was never finalised. </p> <p> </p> <p>So the guy took my address again, after spelling it out and said that I must wait for the sms before I can pay the deposit. </p> <p> </p> <p>A day later nothing and had to phone again to find out what is going on. Got the order number and paid at the keywest branch. </p> <p> </p> <p>I contacted them two days as they said to check if they received the payment. They did so I left it. Cause they will contact me for arrangement for installation. A week passed by with no word so I called again. </p> <p> </p> <p>The consultant I spoke to said once again that the order was not finalised. She asked my I'd nr and started again. She actually got my address correct without any problems. I received the sms's while on the phone with her. I was happy cause she understood my frustration. She said she will make sure that installation takes place yesterday 06/06/16. </p> <p> </p> <p>I took the day off and waited the whole day for nothing. I called again just to be treated very badly by the guy that assisted me, cutting me of and transferring me to someone else. The lady after explaining everything again, said she can't assist. she transferred me back to sales where I immediately asked to speak to a supervisor or manager. Waiting 15mins, finally spoke to a nikiwe from durban. </p> <p> </p> <p>She took all my details and the whole story again. Said she will phone me within 2hours, which ofcourse never happened. Almost 4 hours later, I phoned again, and after a while the called got answered and I asked for nikiwe. Which wasn't available. </p> <p> </p> <p>Spoke to another lady just to inform me that telkom can't assist me with a landline or Internet due to infrastructure issue or something. I asked for a immediate refund, got a code from this lady and transferred to billing department. </p> <p> </p> <p>Got assisted by a lady asking the nr, but got put on hold and never spoke to again. I dropped the phone after 10mins. </p> <p> </p> <p>This is really the worst ever service that I got from any service provider and will definitely not recommend telkom to anyone. </p> <p> </p> <p>I will phone again, hold on for probably an hour just to get my money back of which they were so eager to take. </p> <p> </p> <p>I hope to get a response to this asap. And my money returned asap aswell. </p>