Disgusted in your service

I am extremely and highly frustrated with Telkom and their Fibre lines I have contacted them like probably 9 times and have received a different story everytime. My Husband and I work from home and they do not see this as important... Lines can't just be down and no communication sent to us, if I do not get a response from Telkom by this morning I will take this to the media as well... Telkom you have just given me all the more reason to take my business somewhere else. Your agents that I have spoken to has given me so many stories and referred me to vumatel. I have contacted vumatel and their Fibre lines are quite fine. My wifi says no internet access so it's a Telkom problem. Please can I have a Manger call me and advise me when this will be fixed ***