Disgusted in Telkom service

I had to visit the store to try and communicate with the manager and as given an email address to send him/her an email regarding my complaint. Today, 8 days later, he/she has not even had the courtesy to respond!

This was my email: Good morning

On 13 October I signed a contract for the special deal that was advertised (copy of deal attached for your perusal). One of the attractions was the free Android TV Box as I want to make use of streaming without destroying my data. The Telkom representative that made the deal with me, Mandy Mondise, then wrote on my contract that I am still to receive my box as soon as stock arrives.

I went back to the store every week and every week I was told stock has not arrived, they will phone me soon.

Last week I decided I want to see the book where they wrote my name down (to check if anyone below me on the list may have received theirs). To my horror I saw my name was highlighted! When I enquired I was told that I do not qualify for the TV Box as it is only available on the R789.00 deal and that is why I have been taken off the list.

Mandy was called and also showed me the new catalogue in which the deal is R789.00 (when I took the contract there was not even a deal like that available). After much debate she said I must “prove” that the special I took also had a TV Box included (to my mind implying that I am a **** or hoping that I would not have proof).

Legally I did not even have to prove that the special existed. I have a contract with Telkom whereupon your representative agreed “Customer still to receive TV Box”. It is a legally binding document signed by Telkom and myself.

Is there anyone at Telkom that is willing to resolve this issue? If I get no reply within the next week do I approach ICASA or the consumer council next?