Disgusted in Telkom Mobile

I took out a 60GB WiFi deal with Telkom Mobile on 19/03/2019 after clicking a link indicating interest on Facebook. Numerous times during the call with the sales agent I repeated that wanted the 60GB deal for R249 or R279 (one of the two) and the sales agent confirmed that it was 60 (20+20+20). I then received the WiFi router 17/04/2019 (after being told I would receive it in 3-5 working days after 19/03/2019). I was never updated about a delay or complained or chased. I called Telkom 18/04/2019 to activate the line and set a spend limit as I was informed to do 19/03/2019. I was stunned to find out that my line was a 30Gb deal (10+10+10) and the customer service rep advised me to go back to sales to query it. I called sales (after speaking to a few people) and was told that it would be escalated and sent back to the agent who sold me the deal. I requested for this call to be listened to as I am sure I agreed to a 60GB deal and not 30. I received a call about 3 weeks after my "escalation" and was told no I agreed to 30GB, I asked for a copy of the call to be sent to me which the lady said she will arrange (I did find it strange that she never confirmed an email address that the call was going to be sent to but trusted that she had my details). Till today I have never received the call, according to my understanding I have a dispute with Telkom regarding the deal which is still not resolved however I am being debited. I was debited R300+ end of May and reversed the payment because according to me I had a dispute with what Telkom gave me VS what I agreed to. I was hoping that someone would call me after the payment reversal (as call centres are brilliant at contacting clients to make sales and chase for outstanding payments but totally disregard after sale or service queries) instead of me being posted from pillar to post when calling. Nothing happened. I was then debited R800+ in June (no sure how they got to that amount) and called in and again explained my story and was told by the agent that they don't send calls to clients and that I would need to go to a store and listen to the call (once again contradicting information). Today I went to a Telkom store and was told they cannot assist me at all as the deal was with the sales team and not them.

I have previously had a Telkom contract and never experienced issues, I still have a Telkom prepaid line and could not share other customers frustrations when complaining about Telkom. Disappointed to say the least. Can someone please contact me (preferably someone that knows what they are doing) and that can help me sort out this nightmare as I want the WiFi deal I agreed to and not what I am being conned into taking. I have never used the WiFi or even switched on the router, find myself buying mobile data (FROM TELKOM) but still have to pay R900????