disgusted in telkom - just disconnecting me just like that

So its that time of the year when i needed to renew my contract. all was done telephonically including arranging delivery of my new phone. My new phone was delivered to my hubbys work which was according to plan. it finally arrived after 3 rediculous weeks. now as soon as he received my new phone my account was deactivated whilst at work. i cant call i cant watsapp unless im under wifi range. *** telkom you just disconnect me. im really disgusted in the ****ty service. i was previpously with vodacom after havign the worst service ever form them hoping telkom would shed some light but i was wrong. you all dont know how tooperate