Disgusted in Telkom

My mother is the account holder for this account but am responsible for paying and to surprise I was charged an additional R258 from 1st Sept. I called your customer service this morning, got through to Naomi first who hung up on. Called the second time and was immediately put through to the answering machine. Called the ****ing third time and spoke to zinhle. Who was somewhat helpful. She cancelled this was subscription. Couldn't tell me how this happened. I asked if there's a way to block and she said no. I had to go searching for this myself "Telkom users can view and manage their WASP subscriptions within the Telkom Mobile app by navigating to My Product > Subscriptions > Content Services.

They can also navigate to My Products > Manage > Protect Your Mobile Number, and set it to “On” to prevent any future WASP billing. "

This is utter bull**** that this *** gets added to the account with no consent from the account holder. You can't pick up the phone or send an email that there are extra charges being app****. Because obviously it's a quick buck that Telkom wants to take from people and the already *** economy and situation everybody is in!!! But as soon as someone miss a payment then you quick to call after send letters and ***. And no I'm going to be charged again this for October. I want all my money ****ing refund for seot that should have never be billed and I want to extra money coming out in November for October!!!