Disgusted in Telkom

I am disappointed & disgusted in the way I have been treated or how my matter has been handled for that matter. This took place at the Tygervalley branch.

FIRSTLY when I brought the issue to the attention of consultant Mischka to log my query/claim it was never done or processed, SECONDLY they have the incorrect information on my profile, THIRDLY I was double debited & I have bank statements as proof.

This whole matter has caused so much inconvenience to a point where I do not want much more to do with Telkom.

I would like someone to get to the bottom of this issue because I am very sorry if you as such a big corporation can not track down simple administration it really gives you a very bad reputation not to mention the bad customer service which I have received.

I would not advise anyone to sign up for mobile contracts as they are quick to double debit or call when monies are outstanding but will not correct their mistakes or admit to it. I have been with Telkom for such a long time & always been having issues I honestly feel like returning my mobile phone as it has been a back & forth situation. My line has even been suspended after being double debited when I was not in arrears.

Terribly unhappy about all of this