DISGUSTED IN TELKOM

I am so disgusted in Telkom, honestly. Please take away this one star! (Unfortunately I had to tick the star to be able to proceed with this review). I have a R800 monthly debit order with Telkom for my phone line and my Wi Fi. In October last year, Telkom deducted the wrong amount via debit order (too little) from my bank account. At that time I thought that I was in credit, and honestly thought it was a nice little bonus for the month. I even called Telkom customer care line, and they confirmed that it is correct - BUT they were wrong As a result of that, I got a huge account in November! My debit order of R800 went off as usual, but there was an amount still outstanding. Telkom then suspended my account. .. And so my debit order has been going off every month since then, but due to the additional amount still owing, kept my account in suspension (NO SERVICE). Every time I called Telkom, I was informed to cancel my services online only, and every time I tried to do that, It indicated that only once the total amount was paid up, I will only be able to cancel online. On the first of March 2019, I was able to go pay the full amount of R1 380, to then be able to go online and cancel my account finally! Low and behold! I receive an account last week Thursday 14th March of R875! Upon phoning Telkom that afternoon, I was informed by a friendly lady by the name of Zamkilesiwe that Telkom needs to refund me for all those months debited, and had no services. I was also informed that unfortunately she can't assist me to the end, as their system had just gone down, and I needed to call half an hour later. When I called half an hour later she wasn't available, and I had to speak to the person that answered. I was assisted by a not so helpful Thabiso, and he informed me that no refund is due to me, and that my services are currently active, which it isn't! I informed him my phone and Wifi is off, and he argued, saying I need to call the technical department. I asked to speak to a manager, to which he rep**** that It won't get me anywhere, as the manager will just tell me the same thing. My phone and Wi-Fi has been off since November 2018! Another debit order of R875 is going to go off on the 1st April!! NO SERVICES FOR MONTHS ALREADY! Telkom says on their side it shows that my phone line is active and on since the 4th March, BUT IT ISN'T! There is not even a ring tone, and absolutely no wifi. I have also confirmed that my last DEBIT ORDER for services I don't / and haven't had for months! will be on the 1st April. I am beyong angry and upset with Telkom. I want the April invoice revoked, a refund as informed by Zamkilesiwe, and my "so called services" cancelled, and will never go back to them. EVER!!! They are *****ing my money openly and in broad daylight! PS! Telkom even handed me over to attorneys while I was in suspension, paid every month, and had no service and this has now affected my credit score. I am so angry!