KB
Karen B

1 reviews | Active since Sept 2015

22 Sept 2015, 17:09

Disgusted in Telkom

I am a business owner and today my phone line at work has been suspended. My phone bill has never been more than R300 in the last 1 and a half years and since July I have been receiving a bill for over the R2000 a month. I have laid a complaint and told Telkom to sort out the problem as I refuse to pay it. So I kept paying the amount of R300 every month. <br> <br> Today I went into Telkom Greenacres to much of my disgust about the poor service they have to offer. First of all they are renovating premises and moved into the most pathetic little make shop. People stand in a que out the door and I myself was 3rd in que and waited an hour to be helped. Nobody is in a hurry and there are no chairs for people to sit and wait. When it was my turn, the most unfriendly lady served me. She was not very helpful and put the blame onto Trudon. Her specific words were iits not a Telkom problem. I left and phoned Trudon. Guess what, Telkom has been billing me for another company as well. If my phone iis not working by tomorrow morning I am afraid I will take this futher.<br> <br> I am not asking, I am demanding an apology from Telkom.<br> <br> Thank you<br> <br> Karen Blignaut<br> <br> [Email Removed]

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Replies (1)
Telkom
Telkom's reply24 Sept 2015, 01:27
Official
Hello Kazzy47,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Billing Department and feedback will follow. ***

Apologies for any inconvenience caused.

Kind Regards
Tebogo N
Telkom Social Media Team
***