1 reviews | Active since Dec 2011
Disgusted in Telkom
Telkom has proven yet again why they are so frustrating. Requested line transfer as I have relocated via their web on the 15th of September 2015. First they where not able to find location on their system, then issue due to issue with adsl line being hosted by Web Africa, they where not able to assist. Web Africa assisted in matter order no ***/44. Only date for technician to come out is the 15th of October. HAVE DONE THIS BEFORE AND TELKOM WAS QUICK IN GETTING ALL SORTED. Asked if earlier date can be accommodated as I require line urgently and adsl to be working for business as well as home use - call was transferred with out informing me then shoved from department to department only to get frustrated and then ignored due to frustration caused by Telokm call center agents - case of if we don't want to work we will just ignore you. Lady that took my call in technical just told me I need to be transfered and then has a wonderfull fat conversation with her friend all of wich I could hear. <br> <br> To get through is a mission in the first place. You can hold upto 30 min or call and line gets dropped before you even speak to anyone. Then if you through staff have no idea of service.
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your reference number is SM154238.
We apologize for any inconvenience caused.
Kind Regards
Tebogo N
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your reference number is SM154238.
We apologize for any inconvenience caused.
Kind Regards
Tebogo N
Telkom Social Media Team
***
