DISGUSTED IN SERVICE FAILURE REGARDING ADSL LINE

We cancelled the ADSL service with TELKOM on the 17th of August 2015, specifically requesting the operator to place the DSL line in the WHOLE SALE POOL, so it would available for another service provider to deliver this service to our household. You required 30 days notice to cancel this service with you(TELKOM),Agreed.<br> The accounts were horribly messed up at end August BUT WE PAID IN FULL.<br> Spoke again with Susan, at the Port Elizabeth call centre on the 18th of September, inquiring about the initial instruction to cancel. She was unable to confirm the cancellation, but could see that \something"(!!) was done on the 17th of AUGUST! I demanded a reference number and the immediate cancellation of the ADSL"