Disgusted Customer thanks to Telkom

I am new to Telkom and I can say that I am absolutely disappointed and disgusted at the service I’ve been received. Placed an order for a WiFi modem, 19th October package arrived. I was informed to keep it plugged in for 48 hours so the sim could register on the network. The package I had signed for a uncapped LTE package. To date I’ve not been able to connect , I’ve callled 10213 and 081 180 back and forth apart from holding for 20 to 45 mins before getting any help I’ve been told the agent assigned the wrong package which is a business package uncapped from 12am to 5pm. I was instructed to call and asked for the deal to be changed to what I signed for. Which is uncapped anytime LTE. I’ve called the above number 3 times each back and forth because every department says it’s Sales duty to do that , I call sales and they send me back to the previous number. What absolute ******* is this ?

Next thing they’ll be billing me for something I’ve not used. Enough is enough now.