Disgusted Customer

I am extremely unhappy and unsatisfied with the service I have received and have been receiving from Telkom in Canal Walk Capetown

I visited their branch on the 27th of Jan, bought a data which was not loaded on my sim card, sent an email to the consultant that was assisting me and he never responded. Went to their store on the 1st of March and the data was loaded but there was no management available, however got their details. On 5th of February I sent an email and complained to the store manager as to what had transpired and also told him that I am not happy as I had to use my petrol again to go back to his branch and I woul like to know what will be done regarding my fuel and which steps will be taken with the consultant due to his negligence.

He responded, apologized and refunded me the funds as I had purchased another data same night when it was not loaded. He then promised to investigate internally regarding the matter and promised to revert back to me a week later regarding the issue as well as an update regarding my fuel. A week past by and he didn't revert back to me and email was sent to him(Reuben) on a Friday late afternoon. He responded couple of days later apologizing and advised he was off sick and he promises to sort out the matter. He came back and said they're busy waiting for an update as the consultant works for an agency and later on came back and had said he is waiting for HR to give him an update but he will get back to me and advise which steps have been taken.

The following day I receive a call from the consultant in question and he apologized and told he will give me my fuel money back. I asked who authorized the call and he confirmed that it was his Manager, I then requested him to send me an email and cc the manager he is referring to but no email was received on the day.

I emailed Reuben the following morning and told as to what had happened as I was shocked 😲 since he was the one who promised to get back to me with an update 😢 he responded and apologized again and mentioned that either him and his assistant manager were going to call me afterwards but that was not what he initially had promised, however I let it slide. This past Monday I receive a WhatsApp text from the consultant and he advised he will be sending my fuel money and I responded and asked why is he not sending me an email? He never responded. I informed Reuben again, he said the consultant is off as well as his Assistant manager but he will follow up with them and get back to me and till today the matter has not been sorted and no fuel money has been received. To say I am disappointed it's just an understatement 😞 I am disgusted and appalled as this has been dragging way too long and it's unnecessary 😪 They need to do better.