Disgusted client - Telkom and istore partnership

Hello

I name is Merissa thaver. I am a first time client of Telkom. I decided to take on Telkom contract I visited the cornubia And Gateway store and was told they had no stock of the iPhone 6s plus. I was then told to visit the istore in gateway as they had stock. But for the last 3 days they say the Telkom network is down. How can Telkom have a different network for its istore partner that is always offline. In order to take this contract I paid off my Vodacom contract which has never given me a problem. Ported my cell number to Telkom and still have no phone. This is ridiculous and unacceptable service. How can Telkom have a partnership with Istore and then not deliver to its clients. I will like to be contacted on ********** 068 with feedback on when this will be resolved as for the last 3 days I have travel to Gateway and taken time off in order to get this phone. I cannot do this anymore